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Effective Date: 29 September 2024
Welcome to Red Clay Vertical. By accessing and using our website, you agree to comply with the following terms and conditions:
1. General
By purchasing products from this website, you agree that you are legally capable of entering into binding contracts. You agree to provide accurate and current information when placing an order.
2. Product Information
We aim to ensure that all product descriptions, images, and prices are accurate. However, minor variations may occur, and we reserve the right to correct any errors.
3. Payment
All payments must be completed at the time of purchase. We accept Paypal and Direct Deposit through secure gateways. Payment data is not stored on our servers.
4. Shipping
We offer shipping within Australia as well as Internationally, and your order will be processed within 3-5 business days. If an item is to be customized, 5-15 business days turnaround. Shipping times may vary depending on your location. Red Clay Vertical is not responsible for delays caused by carriers.
5. Intellectual Property
All content on this website, including text, images, and design, is the intellectual property of Red Clay Vertical. Unauthorized use of any content is prohibited.
6. Limitation of Liability
We are not liable for any direct or indirect damages resulting from the use of our website or products. In no case shall our liability exceed the amount paid for the product.
7. Governing Law
These terms and conditions are governed by the laws of Australia.
Effective Date: 29 September 2024
At Red Clay Vertical, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
1. Returns
We accept returns within 14 days of the purchase date. Items must be unused and accompanied by proof of purchase. All shipping costs will be at your expense. To initiate a return, please contact us at support@redclayvertical.com.au.
2. Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, a refund will be issued to your original payment method within 5-10 business days.
Shipping costs are non-refundable. All shipping costs will be at your expense.
3. Exchanges
If you wish to exchange an item, follow the same steps as outlined for returns. We will ship the new product once we receive the returned item. All shipping costs will be at your expense.
4. Non-Returnable Items
Custom or personalized products are non-returnable, except in cases of defect or damage.
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